Terms of service

Here’s your revised Sticksology Terms of Service, with the age requirement removed and all other language kept consistent and professional for Shopify:

Terms of Service

Last updated: November 2025

Welcome to Sticksology USA (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website sticksologyusa.com and any related services, purchases, or interactions (collectively, the “Services”). By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.

1. Use of the Site

  • You acknowledge and agree that all materials, designs, text, images, packaging, branding, and other content on our Site are protected by copyright, trademark, and other intellectual property rights.

  • You may download or print one copy of any materials on the Site solely for your personal, non-commercial use provided you retain all copyright, trademark, and other proprietary notices contained in the original materials.

  • You may not modify, publish, transmit, distribute, commercially exploit, or create derivative works of the content of the Site without our prior written permission.

2. Orders

  • We reserve the right to refuse service or cancel orders at our discretion, for any reason, and without prior notice.

  • All product orders are subject to availability and confirmation of the order price. We may request additional verifications or information before acceptance of any order.

3. Product Descriptions, Pricing & Payments

  • We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that any product description, image, or price is error-free.

  • Prices are shown in U.S. Dollars (USD) and are subject to change without notice.

  • Payment must be received before an order is processed. You represent and warrant that you have the legal right to use the payment method provided.

  • We reserve the right to limit the quantity of any product, discontinue any product without prior notice, and refuse any order you place.

4. Shipping & Delivery

  • Orders placed on our Site are processed within the timelines stated in our Shipping Policy.

  • Shipping and delivery dates are estimates only. We are not responsible for delays caused by carriers, weather, or incorrect shipping information provided by you.

  • Risk of loss and title for all products purchased pass to you upon our delivery to the carrier.

5. Returns, Refunds & Exchanges

  • Opened or used consumable products may not be eligible for return, refund, or exchange unless required by applicable law.

  • If a product you receive is defective, damaged in shipment, or does not match your order, please contact us at hello@sticksologyusa.com within the time period specified in our Refund Policy.

  • Our policies regarding refunds, returns, and exchanges are detailed in our Refund Policy.

6. Use of the Site at Your Own Risk

  • While we endeavour to ensure the Site is available 24 hours a day, we do not guarantee uninterrupted access. We are not liable for any loss or damage arising from the Site being unavailable at any time or for any period.

  • The Site and content are provided on an “AS IS” and “AS AVAILABLE” basis. To the extent permitted by law, we disclaim all warranties of any kind, express or implied, including any warranties of merchantability, fitness for a particular purpose, or non-infringement.

7. Links to Other Sites

  • Our Site may contain links to third-party websites not under our control. These links are provided for your convenience only. We are not responsible for the content of those external sites, and linking to them does not imply any endorsement.

  • If you choose to access third-party websites, you do so at your own risk.

8. Feedback & Submissions

  • Any feedback, comments, or ideas you send to us via email or otherwise regarding the Site or our products are non-confidential and may be used by us without restriction.

  • Upon submission, you agree to assign and hereby assign all rights, titles, and interests in any such feedback or materials to us without any compensation.

  • We do not accept unsolicited ideas for new products or services; if you do submit them, they become our property, and we may use them without any obligation to you.

9. Intellectual Property & Trademark Use

  • All trademarks displayed on the Site (including our logos, product names, and packaging) are our property or the property of their respective owners.

  • Nothing on the Site shall be construed as granting any license or right to use our or third-party trademarks without our written permission.

  • Misuse of any trademark may subject you to legal action, including criminal prosecution in appropriate cases.

10. Limitation of Liability

  • To the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages whatsoever arising out of or connected with your use of the Site, your purchase or use of our products, or any interruption or lack of availability of the Site.

  • This includes but is not limited to loss of profits, data, business, or goodwill, even if we have been advised of the possibility of such damages.

11. Indemnity

You agree to indemnify, defend, and hold harmless Sticksology USA, its officers, directors, affiliates, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

  • Your use of the Site or breach of these Terms;

  • Your violation of any third-party right (including copyright, trademark, privacy, or other proprietary rights);

  • Any claim that your use of the Site caused damage to a third party.

12. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law provisions.
You agree that the courts of the State of Ohio (or federal courts located in Ohio) shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

13. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.

14. Waiver

No waiver by us of any right or remedy under these Terms shall constitute a waiver of that right or remedy at any other time. Our failure to enforce or exercise any right under these Terms does not constitute a waiver of that right.

15. Entire Agreement

These Terms, together with our Shipping Policy, Refund Policy, Privacy Policy, and any other legal notices published by us on the Site, constitute the entire agreement between you and us regarding your use of the Site and purchase of our products, and supersede all prior or contemporaneous agreements, proposals, or representations, written or oral, concerning their subject matter.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be posted on this page, and the “Last updated” date at the top shall be revised accordingly. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

17. Contact Us

For any questions regarding these Terms, please contact us:

Sticksology USA
hello@sticksologyusa.com
3772 Clague Rd, North Olmsted, OH 44070, United States